Do You Have Customers or Long-Term Clients?

Do you want customers who hire you once, or clients who trust you and refer you year after year? Building lasting relationships is key to growing your home inspection business. Here are three strategies to turn customers into loyal clients.

1. Offer Ongoing Availability

• Be available to answer questions and concerns after the inspection.

• Position yourself as their trusted advisor.

• Example: "If you have any questions or concerns, feel free to call or text me anytime."

• Tip: Use a digital business card app like Blinq (free) to easily share your contact information.

2. Check In After Severe Weather

• Reach out to clients after storms or heavy rainfall to check for potential damage.

• Example: "Hi [Client Name], let me know if you notice any weather-related damage; I'm here to help."

• Mention this service during the initial inspection.

3. Provide 11-Month Warranty Inspections

• Offer 11-month warranty inspections to help clients identify issues before their builder's warranty expires.

• Example: "This inspection can identify problems covered by your warranty, saving you money."

• Schedule the 11-month inspection during the initial inspection.

Leverage Wix Contacts and Email Campaigns:

• Use Wix Contacts to log all client interactions, including inspection dates, follow-up calls, and email correspondence.   

• Set up automated email campaigns to send reminders for 11-month warranty inspections or seasonal check-ins.

• Segment your client list and send targeted emails based on inspection dates or property types.   

• Send out a monthly email newsletters or blogs with home maintenance tips or industry updates.